Information for patients | ValleyCare Eye Doctors

What do I need to bring to my first appointment?

How long will my appointment take?

What will happen at my appointment?

Can I drive after my appointment?

What are your fees?

Where can I park?

What should I do in an emergency?

What is your COVID-19 policy?

You must ring the office (do not come to the practice) before your appointment to reschedule if you have:

returned from a COVID exposure site in the last 14 days prior to your appointment
had contact with a suspected or confirmed COVID–19 case
recently returned from overseas or has been asked to self-isolate
visits to quarantine hotels
any of the following symptoms: fever, cough or shortness of breath, conjunctivitis or loss of smell (or taste).

You need to wear a mask for your appointment.

We kindly ask all carers and drivers to wait in the car.

If you arrive early for your appointment, please wait in the car until 10 minutes before your appointment time.

We appreciate your cooperation in these matters as your safety and wellbeing, along with our team's, is important.

To ensure everyone’s safety during the pandemic, we screen all patients and visitors for COVID–19 symptoms. Your temperature may be checked at the door and you will be asked questions about any possible COVID–19 symptoms. You will be required to sanitise your hands on entering and leaving the practice. We practise social distancing in the waiting room and clean all equipment in between each patient.

For Patients